- Units
- Business Services Curriculum Framework — 240 indicative hours (2 units in each of Year 11 and Year 12)
- Course type
- Board Developed (VET)
- Exclusions
- Nil
- Group
- VET course — choose one — Business Services or Retail Services
The Business Services Curriculum Framework is based on the nationally endorsed BSB Business Services Training Package. It is a dual-accredited course: students work towards an AQF qualification as well as the HSC.
Course description
Students who complete the full 240-hour course and are assessed as competent in all required units work towards Certificate III in Business (BSB30120). Students assessed as competent in some units receive an AQF Statement of Attainment showing partial completion.
This course suits students interested in a career in the office or business environment, and in related contact and service occupations such as business administration, customer service, marketing or finance.
Course structure
Year 11 Preliminary · 2027
- Innovation and technology (mandatory focus area)
- Safety and wellbeing (mandatory focus area)
- Elective units — digital documents and spreadsheets
Year 12 HSC · 2028
- Sustainability (mandatory focus area)
- Working in the business services industry and workplace (mandatory focus area)
- Elective units — workplace communication and customer service
Work placement
- A minimum of 70 hours of work placement is required — typically 35 hours during each student’s own Year 11 and 35 hours during their own Year 12, tracked individually regardless of the rotation year the class is running.
- All VET students need to obtain a Unique Student Identifier (USI) so that their qualifications can be recognised nationally (usi.gov.au).
Assessment
This course is competency-based and student performance is assessed against a prescribed industry standard, using a variety of oral, written and practical methods. Students are given a number of opportunities to demonstrate competence across the range of units, with both formal and informal assessment events occurring throughout Years 11 and 12.
HSC examination
There is no compulsory HSC examination in Business Services — students are still eligible for the HSC. The four mandatory focus areas are examinable if a student chooses to sit the optional HSC examination (a written paper worth 80 marks).
Pathways to further study
Course outcomes are recognised by TAFE and other Registered Training Organisations. Students who gain Certificate III in Business may move directly into the next qualification level with another training provider, and the 240 hours completed may also be credited against a related traineeship.